Our Commitment to Your Privacy.

Full Privacy Policy Details

1. General Information

Flint Connect, located at 1987 Jasper Boulevard, Suite 700, Austin, TX, 78701, United States, is committed to protecting your privacy. This policy applies to all services offered by Flint Connect. By using our services, you agree to the terms outlined in this Privacy Policy. We are dedicated to providing a secure environment while respecting your right to privacy.

2. No-Logs Policy Explained

Our core promise is a stringent no-logs policy. This means we do not store any information about your online activities that could be linked back to you. Specifically, we absolutely do not collect:

• Your originating IP address.
• The VPN IP address you are assigned.
• Your browsing history or website visits.
• Traffic content or metadata.
• DNS queries or records.
• Connection timestamps.
• Bandwidth usage linked to your identity.

This commitment is fundamental to our service and is technically enforced across our network. We believe true privacy means there is nothing to track, collect, or share.

3. Personal Data Processing

To operate our service effectively, we do process a minimal amount of personal data. This data is strictly for account management, billing, and support purposes, and is never used to identify your online activities:

• Account Information: When you create an account, we collect your email address. This is essential for communicating with you, password resets, and sending service-related updates.
• Payment Information: For processing subscriptions, we use trusted third-party payment processors (e.g., Stripe, PayPal). We do not store your full payment card details on our servers. We only receive a transaction ID and a minimal amount of information required to confirm your payment and manage your subscription.
• Aggregated App Performance Data: We collect anonymized, aggregated data regarding app performance and crash reports to improve application stability and user experience. This data cannot be traced back to individual users.
• Customer Service Interactions: If you contact our support team, we retain records of those communications to better assist you and to improve our support services.

We do not sell, rent, or trade your personal data with any third parties.

4. Encryption and Security Standards

Flint Connect employs industry-leading security measures to protect your data, both in transit and at rest. Our VPN tunnels use robust encryption protocols, including AES-256 for data encryption and strong key exchange methods, ensuring your internet traffic is secure from eavesdropping and tampering. Our infrastructure is designed with security in mind, utilizing secure server configurations and regular security audits to safeguard your information.

5. Your Data Rights

As a user of our service, you have several rights regarding your personal data, consistent with global privacy regulations such as GDPR and CCPA:

• Right to Access: You can request a copy of the personal data we hold about you (primarily your account email).
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data. Please note that certain data may be retained for legal or necessary business purposes (e.g., billing records as required by law).
• Right to Restrict Processing: You can request that we limit the ways we use your personal data.
• Right to Object to Processing: You have the right to object to specific types of data processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.